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Shipping Information

How much would it cost to ship the goods I wish to have in my place?
It depends on the weight, volume and destination of your order. Please place your order on our webshop, hit the checkout button, and the shipping cost will be displayed on your screen before the final submission of your order. Please note that the weight of epoxy and other liquids is counted double (twice as much as the actual) as these products are more expensive to ship. Also, products that are bulky, like breather, are expensive to ship, even though they have a rather small weight. Alternatively, for larger orders please send us an e-mail with the products you wish to purchase, and our customer service team will do the best to get a good shipping quote for you.
How do you ship your orders?
Depending on country of destination, for our e-shop orders we use DHL, TNT, UPS, EPG or EMS. We notify you by e-mail upon shipping, and we send you tracking number if your order is 2.5 kg or more. Orders below 2.5 kg may be sent by regular post. Larger orders are sent by logistic companies and by road, sea or air.
How long will it take to receive an order?
Goods are dispatched within 2 working days after you have placed the order. Shipping times for webshop orders may vary from 2 to 7 days (and up to 12 days for the very remote places of the world.) Indicative delivery times can be found on the websites of our shipping companies below.
How can I track my order?
Fibermax will send a dispatch notification via e-mail with tracking number(s) at your registered e-mail address, as soon as your order is shipped. You may also find your tracking number(s) posted on your Fibermax account. The websites of the shipping companies that we use are: DHLTNTUPSEMS and EPG. If you wish, you may always contact our sales team for further help.
Will I have to pay for any shipping / handling or any other hidden cost upon receipt of my webshop order?
NO. Fibermax Ltd pays for all the shipping cost for you. If you are asked for ANY amount upon delivery, you should refuse to pay and notify Fibermax Ltd immediately to take care of the strange situation.
Could I pick up the goods myself from your facility?
Certainly, once your order is ready you may come by to pick up your goods.